Frequently Asked Questions

Q: Does the ticket count include adults, or is it just for the number of students?

A: All audience members must have a reservation, so please remember to include in your number ALL chaperones, teachers, drivers, etc.

Q. I didn’t realize I had more students than I originally reserved for. Is it too late to add tickets to our reservation?

A: It’s never too late to try! PAYS will always make every effort to accommodate as many students as possible from each school.

Q. When is payment due, and are monies refunded if a reservation is cancelled?

A: You will be invoiced at the beginning of the year for your entire season's reservations, however, payment for each show is due three weeks before that performance. Refunds will be made ONLY if cancellation is received by three weeks before the performance.

Q: How is the seating arrangement determined?

A: Seating is determined by the size of your group and any special needs, such as wheelchair accessibility. PAYS maintains records of its seating charts and rotates schools with each performance so no one school is given consistent preference of seating.

Q: What age group is PAYS appropriate for?

A: PAYS performances are specially designed to be presented to grades K-8. Specific age groups for individual performances can be found on the individual show pages.

Q: Will my reservation be confirmed for the time slot I requested?

A: Not always. Because they usually follow a shortened (half-day) schedule, kindergartners are always given priority for 9:30 performances. After all kindergartners are scheduled, PAYS makes every effort to accommodate the first-choice requests of each school. If we cannot book you into the time slot you requested, we will let you know. Your slot may also change once Transportation availability is determined.

Q: This sounds like a great program for my student – how can I get more teachers involved?

A: Become a PAYS Representative! PAYS Reps organize and coordinate PAYS events for their school, making it easier on teachers who might not have the time to do so. For more information, give us a call at 650-552-9616.